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Frequently Asked Questions

Due to the COVID-19 pandemic, allow additional time for processing and shipping. Processing during normal times typically takes 24-48 hours (Monday through Friday) and shipping within the US can take anywhere from 2-10 business days. 

Your tracking number will be emailed to the email address you provided once it ships out. Please double check your spam folder. 

Due to the massive increase in online shopping and limited staff the USPS has been very busy. Occasionally a box of orders does not get scanned in and just gets put on the truck in an effort to expedite delivery. It is not uncommon for a package to be scanned in and delivered on the same day. Please know that we are all doing the best we can. Patience in this time is very much appreciated. 

Please contact your local post office first, they are best suited to help at this stage of the delivery. If they can’t help please obtain a case ID and email it to support@thegenderu.com 

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